Complaints Handling Policy

Meresbrook Pollard Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage If you would like to make a formal complaint, then you can read our full complaints procedure here. [link to our process] Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
  • and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9W

* “We are proud to say that we have a 100% success rate since we established for all immigration applications undertaken by our immigration department on initial application where clients followed our advice and were deemed to have even a low prospect of success due to various complexities. Of the very few that were not granted on initial application these were subsequently successful on appeal following our advice”

“Our Immigration department has dealt with complex cases successfully and does not only take on straight- forward cases. we relish complex and difficult cases. Our outstanding 100% success rate is due to the hard work, expertise and diligence of our Immigration Solicitors who ensure they go the extra mile as we believe your success is our success”

Client Testimonials

See what our clients have to say about us.

  • 5 star review  Both Zahida and Shaziar were very professional in there approach and meticulous with the detail and information required for my wife's visa which was a very complicated application due to various changing scenarios that occurred. i will definitely use there services again in the future.

    thumb Tony Wiseman
    2/10/2020
  • 5 star review  Despite of various complications within our Spouse visa application, Zahida & Shazia’s vast knowledge, experience and patience resulted in a successful application. Meresbrook Pollard is the best firm to support you during your application! I have no complaints and am simply a 100% satisfied client. Thank you so much Zahida and Shazia, it’s been amazing to deal with you both!

    thumb Sofia Mahmood
    1/22/2020
  • 5 star review  A very big thank you to Meresbrook solicitors I am very pleased with the way Zahida and Shazia dealt with my wife’s application I have been married for eight years and my case was very complicated it was refused in 2014 and no other solicitors were ready to take the case but meresbrook solicitors took my case and were extremely helpful both Zahida and Shazia were with us every step of the way. I got the best decision within three weeks and I highly recommend meresbrook solicitors. Thank you for all your help Zahida and Shazia Azhar hussain

    thumb Afsana Kauser
    3/30/2020
  • 5 star review  Excellent service from meresbrook pollard guided me through the full process no complaints at all. Definitely recommend to everyone. This is the third time I’ve used these silicitors and no regrets. Professional and reliable. Thank you very much to the solicitors there

    thumb Abrar Ahmed
    1/16/2020
  • 5 star review  Absolute fantastic service led by Zahida who was extremely helpful with a lot of patience which was needed for my divorce. 5 star service it’s that simple

    thumb Jason
    11/24/2020

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