Meresbrook Pollard Complaints Procedure
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage If you would like to make a formal complaint, then you can read our full complaints procedure here. [link to our process] Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9W
* “We are proud to say that we have a 100% success rate since we established for all immigration applications undertaken by our immigration department on initial application where clients followed our advice and were deemed to have even a low prospect of success due to various complexities. Of the very few that were not granted on initial application these were subsequently successful on appeal following our advice”
“Our Immigration department has dealt with complex cases successfully and does not only take on straight- forward cases. we relish complex and difficult cases. Our outstanding 100% success rate is due to the hard work, expertise and diligence of our Immigration Solicitors who ensure they go the extra mile as we believe your success is our success”
See what our clients have to say about us.
Both Zahida and Shazia have been absolutely exemplary in their conduct of our matter from the outset to the end. They have guided us throughout the process and always were on hand to quell our concerns. They very proactive and responsive to our emails and telephone calls and couldn’t thank them enough for their services! Thank you both again for everything, we really appreciate it. All the best for the future
I'm really pleased with the service received. The whole visa application was processed thoroughly and efficiently by the solicitors. I'd certainly recommend this firm. Thank you for all your help and support. 10/10.
I would like to say a big thank u to shaziya and ziada my case was so complicated but they put in all the effort and my hubby got visa granted in 18 days once again a big thank u ???
I hold no reservations in recommending Meresbrook Pollard solicitors, they exercised premium expertise in the handling of immigration matters, they are customer friendly and exercised high level of professionalism and diligence in the way they handled my matter all of which were reflected in the successful outcome of my citizenship application.
Used them for a UK visa application and I have to mention Zaida especially who was really helpful and organised. She helped gather all the necessary documentation, checked it then submitted it on our behalf. It is a difficult process and we could not have done it without the support from them. Thank you once again.