Complaints Handling Policy

Meresbrook Pollard Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage If you would like to make a formal complaint, then you can read our full complaints procedure here. [link to our process] Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
  • and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.
  • However, please note that from 1 April 2023 these time limits are changing. From the 1 April 2023 the Legal Ombudsman expects complaints to be made to them within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern. The requirement to refer your concerns to the Legal Ombudsman within six months of our final response to you remains the same.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9W

* “We are proud to say that we have a 100% success rate since we established for all immigration applications undertaken by our immigration department on initial application where clients followed our advice and were deemed to have even a low prospect of success due to various complexities. Of the very few that were not granted on initial application these were subsequently successful on appeal following our advice”

“Our Immigration department has dealt with complex cases successfully and does not only take on straight- forward cases. we relish complex and difficult cases. Our outstanding 100% success rate is due to the hard work, expertise and diligence of our Immigration Solicitors who ensure they go the extra mile as we believe your success is our success”

Client Testimonials

See what our clients have to say about us.

  • I'm really pleased with the service received. The whole visa application was processed thoroughly and efficiently by the solicitors. I'd certainly recommend this firm. Thank you for all your help and support. 10/10.

    thumb Q H
    October 17, 2019
  • Thank you so much for all the support you have provided in the applicatopn - you have been an amazing help through out the application and even during the time of Covid19 - highly recommended - amazing and generous solicitors!!!

    thumb sidra akhtar
    September 12, 2020
  • THANKYOU shazia and your team for your excellent and professional service in applying for my wife’s visa. So helpful and patient and the attention to detail was excellent I would highly recommend you and will certainly use you again in the future .

    thumb Scott Lazenby
    January 5, 2021
  • Meresbrooke Pollard Solicitors are one of the best firms I have had experience with. Zahida and Shazia helped me with my spouse visa with a high level of professionalism and guided me through the whole process. They were always available to answer my queries and concerns. I couldn't thank them enough for all the help and support they provided which lead to a successful spouse visa within 8 weeks. Thank you for everything I really cant express how thankful I am to you for helping me through this process. I would recommend their service to anyone who is looking for a first time successful application for a visa and I will be definitely returning in the future to use their services again. Thank You

    thumb Samira Ahmed
    May 28, 2021
  • I would recommend you guys the best solicitors in Bradford I'm so happy that you have done my husband visa . I hope God give you guys everything and thank you so much for the help.

    thumb Uzma Khan
    December 17, 2020

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