Complaints Handling Policy

Meresbrook Pollard Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage If you would like to make a formal complaint, then you can read our full complaints procedure here. [link to our process] Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint
  • and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9W

* “We are proud to say that we have a 100% success rate since we established for all immigration applications undertaken by our immigration department on initial application where clients followed our advice and were deemed to have even a low prospect of success due to various complexities. Of the very few that were not granted on initial application these were subsequently successful on appeal following our advice”

“Our Immigration department has dealt with complex cases successfully and does not only take on straight- forward cases. we relish complex and difficult cases. Our outstanding 100% success rate is due to the hard work, expertise and diligence of our Immigration Solicitors who ensure they go the extra mile as we believe your success is our success”

Client Testimonials

See what our clients have to say about us.

  • 5 star review  I am extremely happy with the professional and caring legal advice and service I received from Meresbrook Pollard Solicitors. with an extra special thanks to Shazia from the firm. I made contact with Shazia in September 2020 at a time where I had lost all hope whilst trying to be reunited with my partner. We have been separated for almost 4 years as he had to leave the UK due to visa refusals. On top of that, we had many complexities in our case, due to previous bad immigration history, personal family circumstances and even accumulated debt left behind in the UK. Being aware of this, I got in touch with Shazia and explained to her my situation and what I required. She was very attentive and guided me through a new spouse visa application for my partner. Although we were and still are in the midst of a pandemic and with working from home and all, Shazia really made me feel comfortable and reassured me throughout the whole process. The firm were always available for when I had a query or concern and very responsive to my emails and phone calls. So we applied in November 2020 and thankfully received the visa earlier this week in Feb 2021. I cant begin to explain how pleased I am with the result and I am so happy I decided to go ahead with Meresbook Pollard Solicitors and I would 100% recommend them to friends and family in the future.

    thumb S.T N
    2/27/2021
  • 5 star review  Highly recommended, were always available when I had a query especially with the changing of the rules and closing of the visa centres during the pandemic. My wife was granted her visa within 2 weeks of submission which is a testament to the professionalism and attention to detail of Meresbrook Pollard Solicitors.

    thumb mohsin khan
    12/17/2020
  • 5 star review  Meresbrook Pollard Solicitors are a team full of friendly and professional individuals. Highly recommend to everyone, easy to contact and communicate with. Successful Spouse Visa application - Honestly cannot recommend enough. Thank you

    thumb Murtaza Hussain
    3/19/2021
  • 5 star review  I would highly recommend Meresbrook Pollard Solicitors because they are very qualified and professional with their work and their whole team deserve appreciation and especially Shazia who's work has done wonders in my case. I'm glad that I chose them for my spouse Visa. Highly recommended.

    thumb Dani Shani
    4/01/2021
  • 5 star review  Used them for a UK visa application and I have to mention Zaida especially who was really helpful and organised. She helped gather all the necessary documentation, checked it then submitted it on our behalf. It is a difficult process and we could not have done it without the support from them. Thank you once again.

    thumb Imran Ahmed
    9/30/2020

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